TERMS & CONDITIONS
By enrolling into a course you accept the terms and conditions outlined below. This includes enrolments made by phone, email, in person or through an online booking system. It is the responsibility of the consumer to ensure they understand the terms and conditions of a purchase prior to making it. Please choose your classes carefully, and ensure you have read and understood these terms and conditions prior to making payment.
All transactions with Aerialize, either online or at our premises, are processed in Australian Dollars ($AUD).
When purchasing from Aerialize, card details are transmitted through a secure server using the MindBody, TryBooking & EziDebit web based booking service. Card data is not hosted by Aerialize after processing.
CONSUMER DATA POLICY
Payment & Enrolment
Enrolments for a course are secured by full payment prior to the start date of the course or class. Spaces in a class are not secure until payment is made.
Term fees are payable in full regardless if you enrol late or cannot attend a class throughout the term.
Payment plans are available for term classes only, but are not available with in-conjunction early bird discounts.
Declined payments made on a payment plan will incur a $1 penalty fee which will be added to your account.
Payment plans will be deducted on the day of the class taking place each week. If there is a problem with the payment you will be notified by the Aerialize office.
Mid-term enrolments are available but full term fees are payable.
Cancellations made by Aerialize
Aerialize classes run to strict minimum and maximum numbers. In the event a course does not meet the minimum number of enrolments to run, Aerialize reserves the right to cancel that course. In this instance, you will be offered one of the following:
1. A place in a comparable course at a comparable time
2. To participate in the advertised course with an altered format
3. To defer your fees for a future comparable course
4.To have your fees refunded
A call as to whether a term based class will run or not will be made no later than the day after the first class of term.
Aerialize reserves the right to determine which courses are comparable to the one cancelled.
Aerialize reserves the right to substitute an instructor where the advertised instructor is not available to teach.
In the event that a single class must be cancelled due to sudden unforeseen circumstances (eg, power outage, flooding, sudden safety risk etc) that single class will be postponed and rescheduled for same day and time during the break week at the end of term. Refunds cannot be given if you are unable to attend the rescheduled class.
In the event a class reaches maximum numbers, no more enrolments can be taken. You may be given the option to join a waiting list. Please do. Where places become available one may be offered to you.
Enrolment Cancellations / Refunds / Transfers / Credits / Make-up classes
Any student who withdraws from a course before the start of the term will be entitled to a refund or deferral credit. Notification of intent to withdraw must be received in writing by the Aerialize administration at firstname.lastname@example.org at least 48 hours before the start of term.
Once a term has commenced or drop-in class has begun NO refunds or credits are given for withdrawals/cancellations under any circumstances. This includes changes of circumstance and illness/injury.
24 hours notice must be given if you cannot attend a drop-in class, the class will be put back on your account to be used at a later date.
Students who cannot attend their regular term class may transfer into classes of the same level or lower on different nights, A minimum of 24 hours notice must be given to be eligible for a transfer. no credits or refunds are permitted for missed classes under any circumstances once the term has commenced.
No term class transfers are permitted past week 5 under any circumstances.
If a student is injured/contracts an illness or acquires a condition which prevents them from completing the classes which have been paid for, Aerialize may grant the student a deferral credit. To be considered for a deferral, students must apply within the week in which they have become aware of the condition, and written notice must be sent within that same week to the Aerialize Administration. Deferral credits cannot be refunded and are valid for 3 months.
Any student who enrols in a course and wishes to transfer to another comparable course is required to make this request to the Aerialize administration no less than 48 hours prior to the course commencement.
No transfers are permitted from drop-in classes to term classes.
No transfers are permitted from term classes to drop-in classes.
Aerialize reserves the right to determine which courses are comparable to the one enrolled.
Because our classes run to strict minimums and maximums, fees paid in advance are required to determine if the class will run or be cancelled. Likewise, paid enrolments secure places otherwise desired by those who missed out because the class was full.
Aerialize does NOT schedule make-up class for any missed classes.
A private lesson organised through the Aerialize office MUST be paid for in advance. Returning students may request to arrange further lessons with their preferred instructor directly, and this is entirely at the instructor’s discretion.
Aerialize instructors do not carry change. Any payments made directly to them must be paid in perfect cash or with a debit card.
Late Arrivals / Cancellations / Reschedules
Private lessons are arranged for a specific start time. No extensions or discounts are given for late students.
No-shows are not rescheduled or refunded.
Any student who wishes to reschedule a booked private lesson must make this request directly to their instructor or to the Aerialize office at email@example.com or on 8964 6135 no later than 24 business hours prior to their lesson. Reschedules requested beyond this time will not be honoured and fees will not be refunded or deferred.
Any private lessons cancelled by the instructor or by Aerialize will be rescheduled or refunded.
Open training is only available to level 2 students and above who are enrolled in a full term class at Aerialize.
DROP-INS AND CLASS PASSES
Due to safety reasons, not all classes are available to drop ins. At the start of term it will be advertised which classes are available for drop-in.
Aerialize offers single, 5-pack and 10-pack passes for drop-in classes, which are valid for a 3 month period. If a student is injured/contracts an illness or acquires a condition which prevents them from attending classes over the 3 month validity period. Aerialize may grant the student an extension. To be considered for an extension students must apply within the week in which they have become aware of the condition, and written notice must be sent within that same week to Aerialize Administration.
If a student is unable use up all the passes within a 3 month period due to other commitments conflicting with our class schedule. Passes will not be extended.
Aerialize has developed class levels to ensure that students work at a pace appropriate to their skill and ability.
Aerialize Instructors and staff will advise students when they are ready to proceed to the next level.
Aerialize instructors and staff reserve the right to decide which class level a student is required to attend.
Any student who disagrees with the level of class they are recommended to attend may arrange a private lesson with a senior teacher in their discipline for grading. These private lessons will be subject to the terms and conditions relating to private lessons.
Students are advised to wear appropriate training clothing for their class. Students are asked not to wear shoes on the mats or aerial equipment. It is advised not to wear jewellery, belts, buckles or other hard materials when attending classes.
Instructors have the right to decline entry to late or disruptive students. Students must participate in the class warm up which is conducted in class prior to using the aerial equipment. If a student is late, disruptive or fails to follow the Trainers directions they may be asked to leave the Class. No refunds or credits are paid in these circumstances.
No student is to touch or change any of the aerial or rigging equipment in the training space.
Students should be aware of their own strength and abilities, and never push themselves if injured. If a student is unsure of any skills, they are to always take the option they feel most comfortable with once they have discussed their concerns with their instructor.
If a student has sustained an injury but has been given specific instructions by medical professionals that they may return to training, this must be communicated to Aerialize staff, however training is at the students own risk. Our classes are not catered for people with injury and a reduction class fees can NOT be applied.
Aerialize has a policy of zero tolerance to harassment or bullying of any kind. Harassment in the class environment includes a wide range of deliberate and unintentional behaviour which may humiliate, intimidate or offend and which are unwelcome and uninvited.
It includes behaviour which may be written, verbal, non-verbal or physical (including transmission of inappropriate electronic communications and display of inappropriate material from the internet), is of a sexual nature or is based on: race, where race includes colour, nationality and ethnic or national origin, sex, sexual orientation, lawful sexual activity or gender identity, marital status, parental status, pregnancy or breastfeeding, physical features, impairment or disability, age, religious belief or activity, membership of a trade union or other industrial employee organisation, political belief or activity or industrial activity, personal association with someone who has, or is assumed to have, one of these personal characteristics.
If you feel like you are being harassed or bullied in any way it is important that you bring this to the attention of the administration of Aerialize through the Training Co-ordinator or the General Manager, who will investigate and deal with any complaint.
Any person who is found to have harassed or bullied another student, a teacher, staff member or a member of the Aerialize community, will not be allowed to continue their course or return to Aerialize and will not have their fees or any part thereof returned to them.
SMOKING, ALCOHOL AND DRUGS
Aerialize is a smoke free and a drug free environment. This includes the building’s exterior. Any member suspected of being under the influence of alcohol or drugs will be asked to leave the training space.
CONSENT TO PHOTOGRAPY/FILMING
Students can give consent for photographs and/or film be included in Aerialize publicity.
I, the student enrolled, or legal guardian of, have, of my own free will, entered the facilities of Aerialize: Sydney Aerial Theatre, to participate in recreational activity with full and complete understanding of Aerialize’s Terms and Conditions, and in doing so acknowledge:
I fully understand and acknowledge that all activities undertaken at Aerialize: Sydney Aerial Theatre have (a) inherent risks, dangers, and hazards and such exists in my participation in this activity; (b) my participation in such activity may result in injury or illness; (c) by my participation in these activities, I hereby assume all risks and dangers and all responsibility for any losses and/or damages incurred.
I, on behalf of myself, my personal representatives and my heirs, hereby voluntarily agree to release, waive, discharge, hold harmless, defend, and indemnify Aerialize: Sydney Aerial Theatre and all its members from any and all claims, actions or losses for bodily injury, property damage, death, loss of services or otherwise which may arise out of participation in this activity. I specifically understand that I am releasing, discharging, and waiving any claims or actions that I may have presently or in the future.
MEDICAL CONDITIONS AND MEDICAL CARE
I understand that I am responsible for informing my instructors of any pre-existing medical conditions or injuries that may affect my ability to participate in training. I understand that, if during the course of my training I develop any medical conditions or injuries, I must inform my instructor about them.
I give Aerialize and its agents permission to seek medical attention on my behalf, should they deem it necessary.
I give Aerialize and its agents permission to contact an ambulance on my behalf if they deem one necessary.